Return Policy
7-Day Return Policy for Non-Custom Items
At This Guy I Know, we want you to be completely satisfied with your purchase. If you are not happy with a non-custom item, you may return it within 7 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer support team at support@thisguyiknow.com with your order details. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Custom & Personalized Items
Due to the nature of custom-made and personalized products, we do not accept returns for these items unless they arrive defective or damaged. If you receive a custom item with a manufacturing defect, you may request an exchange for the same item.
To qualify for an exchange, please reach out within 7 days of delivery and provide photos of the defect. We will review your request and, if approved, send a replacement at no additional cost.
Exceptions & Additional Details
• Clearance or final sale items are non-returnable.
• We reserve the right to refuse returns or exchanges if the item does not meet the stated criteria.
• Refunds (for eligible items) will be processed to the original payment method within 5-7 business days after the return is received and inspected.
If you have any questions, don’t hesitate to contact us at support@thisguyiknow.com.